Managing Web service quality : measuring outcomes and effectiveness

Khaled M. Khan [editor]

"This book focuses on the advances in Web service quality, covering topics such as quality requirements, security issues, and development and integration methods of providing quality services. Covering both technical and managerial issues related to Web service quality, this authoritative collection provides academicians, researchers, and practitioners with the most advanced research in the field"--Provided by publisher.

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Year of publication:	2009
Other Persons:	Khan, Khaled M. (contributor)
Institutions:	IGI Global (contributor)
Publisher:	Hershey, Pa : IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA)
Subject:	Dienstleistungsqualität \| Service quality \| Digitale Dienste \| Web-based service \| Messung \| Measurement \| Performance-Messung \| Performance measurement

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Extent:	Online-Ressource(electronic texts (xxii, 394 p. : ill.))
Type of publication:	Book / Working Paper
Language:	English
Notes:	Includes bibliographical references (p. 358-381) and index Restricted to subscribers or individual electronic text purchasers Mode of access: World Wide Web Also available in print.
ISBN:	978-1-60566-043-1 ; 978-1-60566-042-4 ; 1-60566-042-6 ; 978-1-61692-519-2 ; 1-60566-042-6 ; 978-1-61692-519-2 ; 978-1-60566-042-4
Other identifiers:	10.4018/978-1-60566-042-4 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10011726416