Manufacturer's quality improvement and retailer's In-store service in the presence of customer returns
Xiongfei Guo, Jing Chen
| Year of publication: |
2023
|
|---|---|
| Authors: | Guo, Xiongfei ; Chen, Jing |
| Published in: |
Transportation research / E : an international journal. - Amsterdam : Elsevier, ISSN 1366-5545, ZDB-ID 1380969-6. - Vol. 177.2023, p. 1-22
|
| Subject: | Game theory | In-store service | Managing customer returns | Quality improvement | Supply chain management | Lieferkette | Supply chain | Einzelhandel | Retail trade | Spieltheorie | Qualitätsmanagement | Quality management | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Produktqualität | Product quality | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.tre.2023.103218 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014419329