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Social Media Intelligence : Measuring Brand Sentiment from Online Conversations
Schweidel, David A., (2014)
Virtual brand-communities using blogs as communication platforms and their impact on the two-step communication process : a research agenda
Willi, Christine Hallier, (2013)
The latent potential of virtual communities as brand missionaries : implications from US and Korean
Hong, Soonkwan, (2014)
Mapping and leveraging influencers in social media to shape corporate brand perceptions
Booth, Norman, (2011)