Mapping Career Aspirations to Combat Attrition : A Study of Leading Multi National Bpo Operating in India

During the past decade employee turnover have become a very serious problem for Organisations. Managing retention and keeping the turnover rate below the target and Industry norms is one of the most challenging issues. Even as economic times changed, Turnover will continue to be an important issue for most of the job groups. Yet despite these facts employee turnover continues to be the most appreciated and under –valued issue facing business leaders. In this study employee turnover is studied in specific to a leading Multi- National BPO operating in India-Global Pvt. Ltd. (Name changed). What are the major reasons of employee turnover in this Company and what initiatives it took to combat the employee turnover rate. An extensive exit analysis is done to understand the key factors and employee attitude to conclude the reasons behind employee turnover. This study contributes to the BPO Industry a classic example of retention, purely focusing on creating a leaning and development culture to engage the employees and realize their potential