Market-driven product and service design: Bridging the gap between customer needs, quality management, and customer satisfaction
| Year of publication: |
2000
|
|---|---|
| Authors: | Herrmann, Andreas ; Huber, Frank ; Braunstein, Christine |
| Published in: |
International Journal of Production Economics. - Elsevier, ISSN 0925-5273. - Vol. 66.2000, 1, p. 77-96
|
| Publisher: |
Elsevier |