Market orientation and performance in the service industry: A data envelopment analysis
The relationship between market orientation and performance is a cornerstone in the market orientation literature. However, few empirical studies applying objective performance measures raise concerns about whether or not the most market-oriented firms are the best performers. This article reports a study testing the market orientation model using a multi-method approach to measure performance. The study applies two objective performance measures-relative productivity, calculated by data envelopment analysis (DEA) and return on assets (ROA)-and one subjective performance measure-perceived profitability compared to key competitors. Building on empirical data from the hotel industry, the results indicate that market orientation has only a modest effect on relative productivity and no effect on return on assets. The strongest effect of market orientation on performance occurs when applying the subjective performance measure.
Year of publication: |
2007
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Authors: | Haugland, Sven A. ; Myrtveit, Ingunn ; Nygaard, Arne |
Published in: |
Journal of Business Research. - Elsevier, ISSN 0148-2963. - Vol. 60.2007, 11, p. 1191-1197
|
Publisher: |
Elsevier |
Keywords: | Market orientation Performance measurement Data envelopment analysis Service industry |
Saved in:
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