Market orientation, customer satisfaction and productivity in the service industry : a data envelopment analysis ; SNF project no. 6495: "Value creation and performance in the Norwegian tourism industry"
by Sven A. Haugland; Ingunn Myrtveit; Arne Nygaard
| Year of publication: |
2004
|
|---|---|
| Other Persons: | Haugland, Sven A. (contributor) ; Myrtveit, Ingunn (contributor) ; Nygaard, Arne (contributor) |
| Publisher: |
Bergen : Institute for Research in Economics and Business Administration |
| Subject: | Kundenzufriedenheit | Customer satisfaction | Norwegen | Norway | Data-Envelopment-Analyse | Data envelopment analysis | Dienstleistungssektor | Service industry | Tourismuswirtschaft | Tourism industry | Betriebliche Wertschöpfung | Value creation | Produktivität | Productivity |
| Extent: | Online Ressource, 106 KB, text |
|---|---|
| Series: | Arbeidsnotat / Samfunns- og næringslivsforskning AS. - Bergen : SNF, ISSN 1503-2140, ZDB-ID 2822033-X. - Vol. 62/04 |
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Arbeitspapier ; Working Paper |
| Language: | English |
| Notes: | Record-last-verified: 01-06-05 |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10002830960