Market oriented learning and customer value enhancement through service recovery management
| Year of publication: |
2004
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|---|---|
| Authors: | La, Khanh V. ; Kandampully, Jay |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 14.2004, 5, p. 390-401
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