//-->
Marketing
Beckman, Theodore N., (1973)
Heidingsfield, Myron Samuel, (1968)
Beckman, Theodore N., (1967)
The culture cycle : how to shape the unseen force that transforms performance
Heskett, James L., (2012)
Notes from the search for deep indicators in services
Heskett, James L., (2014)
Lessons in the service sector
Heskett, James L., (1987)