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Marketing myopia
Levitt, Theodore, (2008)
Kundenbindungsmanagement in verschiedenen Marktphasen
Kunze, Kai, (2000)
Kundenmanagement in wachsenden Märkten
Wagner, Ralf, (2004)
The globalization of markets
Levitt, Theodore, (2007)
Production-line approach to service
Levitt, Theodore, (2003)