Masks, gloves, or robots? : factors influencing consumers' health risk perceptions and behavioral intentions of in-restaurant dining
Year of publication: |
2024
|
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Authors: | Byrd, Karen ; Wang, Lucheng ; Fan, Alei ; Her, Eun Sol ; Leitch, Stephen ; Liu, Yiran |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier Science, ISSN 0278-4319, ZDB-ID 2027743-X. - Vol. 123.2024, Art.-No. 103927, p. 1-11
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Subject: | Cue utilization theory | Communicable disease | Perceived health risk | Restaurant | Service robot | Social servicescape | Gesundheitsrisiko | Health risk | Konsumentenverhalten | Consumer behaviour | Roboter | Robot | Gastronomie | Restaurant industry | Dienstleistungsqualität | Service quality | Wahrnehmung | Perception |
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