Mastering communication at work : how to lead, manage, and influence

"Learn to navigate today's changing workplace with the second edition of the classic playbook of communication strategies Today's rapidly shifting professional environment has made effective communication even more vital. Master communicators, in the virtual and real world, are the key to their organization's success. The second edition of this renowned guide offers the powerful techniques for communicating in ways that empower teams and develop stronger relationships. The second edition offers the skills need to address radical changes that have reshaped the professional landscape. The growing recognition of inequality regarding race, gender, and age has become a bedrock of creating a safe, inclusive environment. Advances in technology such as video conferencing have changed our paradigm for communicating through new media. More people than ever are working from home. The moments that need leadership-presenting, giving feedback, running meetings-require a new consciousness of how teams receive messages and how to express empowering communication through multiple channels. You'll discover a wealth of tools and techniques to get you on track. Actionable steps you can put to use right away include communication tendencies you need to identify and execute, simple drills to practice during meetings and one-on-one conversations, and case studies, success stories, and research demonstrating the impact of the authors' techniques. Complete with all the fundamentals from the original edition-plus a new chapter on virtual work and remote team-building-here is an all-in-one toolkit for navigating communication in fast-changing times"--