Matching Communities and Hierarchies within the Firm

This article, which draws on recent literature on organizational communities, raises the question of the coherence of the firm through the analysis of the dialectic interaction between hierarchies and Knowledge-Intensive Communities (KnICs) within the firm. Focusing on the cognitive dimension of the firm, we analyze the matching between hierarchies and KnICs and draw conclusions as to the coherence of the firm. Using two key elements (the frequency of interactions and the intensity of communication between communities), we draw a typology allowing a better understanding of the processes of coordination and knowledge creation within the firm. Copyright Kluwer Academic Publishers 2004