Mathematical models and solution approach for cross-training staff scheduling at call centers
Gamze Kilincli Taskiran, Xinhui Zhang
| Year of publication: |
November 2017
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|---|---|
| Authors: | Taskiran, Gamze Kilincli ; Zhang, Xinhui |
| Published in: |
Computers & operations research : and their applications to problems of world concern ; an international journal. - Oxford [u.a.] : Elsevier, ISSN 0305-0548, ZDB-ID 194012-0. - Vol. 87.2017, p. 258-269
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| Subject: | Staff scheduling | Cross-Training | Integer program | Optimization | Scheduling-Verfahren | Scheduling problem | Personaleinsatzplanung | Crew scheduling | Theorie | Theory | Callcenter | Call centre | Mathematische Optimierung | Mathematical programming | Ganzzahlige Optimierung | Integer programming |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.cor.2016.07.001 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011743597