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Measuring industrial marketing mix effectiveness : a review
Brand, Maryse Jacqueline, (1989)
The development of a scale for measuring relationship marketing orientation
Yau, Oliver H. M., (1999)
The customer retention index as a marketing performance measurement tool for trade fairs
Ulrich, Alex, (2003)
Fulfillment and service: meeting and exceeding the customer's expectations
Fleming, Ann Daher, (2007)
Competitor analysis: assessing competitive formats and advantages
Foley, Linda M., (2007)
Adaptation and innovation: modifying and changing direct marketing processes