Measurement and validation of online financial service quality (OFSQ)
Sanjit Kumar Roy (Department of Marketing, The University of Western Australia, Perth, Australia) and M.S. Balaji (Taylor’s Business School, Taylor’s University, Subhang Jaya, Malaysia)
| Year of publication: |
2015
|
|---|---|
| Authors: | Roy, Sanjit ; Balaji, M. S. |
| Published in: |
Marketing intelligence & planning. - Bingley : Emerald Group Publishing Limited, ISSN 0263-4503, ZDB-ID 83207-8. - Vol. 33.2015, 7, p. 1004-1026
|
| Subject: | Information systems | Emerging economy | Service quality | Image quality | Online financial services | Dienstleistungsqualität | Finanzdienstleistung | Financial services | Konsumentenverhalten | Consumer behaviour | Schwellenländer | Emerging economies | Kundenzufriedenheit | Customer satisfaction | Electronic Commerce | E-commerce |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/MIP-07-2014-0132 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011447928