MEASUREMENT - LEADING CHANGE WITH THE BALANCED SCORECARD - A successful Balanced Scorecard program should be a change project, not a "metrics" project. The executive leadership that creates the BSC becomes the guiding coalition for driving change in the organization.
| Year of publication: |
2001
|
|---|---|
| Authors: | Kaplan, Robert S. ; Norton, David P. |
| Published in: |
Financial executive : FE. - New York, NY : Financial Executives Institute, ISSN 0015-1998, ZDB-ID 4128461. - Vol. 17.2001, 6, p. 64
|