Measurement of Effectiveness, Efficiency and Quality in Public Sector Services: Interventionist Empirical Investigations

This study aims to catch the nature of the discourse of effectiveness, efficiency and quality in the wider context of prevailing ideas about the role of government in the promotion of welfare services, and the bases on which public service organisations can achieve effectiveness and efficiency in delivering services and outcomes of high quality. The study offers three descriptions of efforts for developing the measurement systems in the public sector organizations.

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Authors:	Hookana, Heli
Institutions:	Fakulteta za Management, Univerza na Primorskem
Subject:	public services \| measurement \| effectiveness \| efficiency \| quality

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Extent:	application/pdf
Series:	MIC 2011: Managing Sustainability? Proceedings of the 12th International Conference, Portorož, 23–26 November 2011 [Selected Papers].
Type of publication:	Article
Language:	English
Source:	RePEc - Research Papers in Economics

Persistent link: https://www.econbiz.de/10009371086