Measurement of internal service quality: application of the SERVQUAL battery to internal service quality
Year of publication: |
2002
|
---|---|
Authors: | Kang, Gi-Du ; Jame, Jeffrey ; Alexandris, Kostas |
Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 12.2002, 5, p. 278-291
|
Saved in:
Saved in favorites
Similar items by person
-
Scripting the meaning : the influence of brand name script on brand meaning and brand attitude
Roshchupkina, Olga, (2023)
-
Revisiting the Concept of a Societal Orientation: Conceptualization and Delineation
Kang, Gi-Du, (2007)
-
Service quality dimensions: an examination of Grönroos's service quality model
Kang, Gi-Du, (2004)
- More ...