Measurement of internal service quality: application of the SERVQUAL battery to internal service quality
| Year of publication: |
2002
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|---|---|
| Authors: | Kang, Gi-Du ; Jame, Jeffrey ; Alexandris, Kostas |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 12.2002, 5, p. 278-291
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