Measurement of passengers service quality in public transportation: servqual analysis
Year of publication: |
2012-01-12
|
---|---|
Authors: | Muthupandian, K S ; Vijayakumar, Dr. C |
Institutions: | Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München |
Subject: | Public Transportation | Service Quality | SERVQUAL | Gap Analysis |
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