Measuring and comparing service quality metrics through social media analytics : a case study
Wu He, Xin Tian, Andy Hung, Vasudeva Akula, Weidong Zhang
| Year of publication: |
August 2018
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| Authors: | He, Wu ; Tian, Xin ; Hung, Andy ; Akula, Vasudeva ; Zhang, Weidong |
| Published in: |
Information systems and e-business management : ISeB. - New York, NY [u.a.] : Springer, ISSN 1617-9846, ZDB-ID 2069863-X. - Vol. 16.2018, 3, p. 579-600
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| Subject: | Social media analytics | Sentiment analysis | Service quality | Social Web | Social web | Dienstleistungsqualität | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s10257-017-0360-0 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011956152