Measuring and managing service quality
| Year of publication: |
1999
|
|---|---|
| Authors: | Davies, Barry ; Baron, Steve ; Gear, Tony ; Read, Martin |
| Published in: |
Marketing intelligence & planning. - Bradford : Emerald, ISSN 0263-4503, ZDB-ID 832078. - Vol. 17.1999, 1, p. 33-40
|