Measuring and valuing customer relationships : how to develop the measures that drive profitable CRM
Year of publication: |
1999
|
---|---|
Authors: | Shaw, Robert ; Reed, David |
Publisher: |
London : Business Intelligence |
Subject: | Kundenforschung | Kundenmanagement | Beziehungsmanagement |
Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
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The customer is CEO : how to measure what your customers want - and make sure they get it
Massnick, Forler, (1997)
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Wing, Michael J., (1997)
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Homburg, Christian, (1999)
- More ...
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Computer aided marketing and selling : information asset management
Shaw, Robert, (1991)
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Shaw, Robert, (2010)
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Shaw, Robert, (2010)
- More ...