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Measuring self-service technology latent difficulties : insurance decisions on utilitarian and hedonic influences
Yang, Ann Shawing, (2015)
e-SELFQUAL : a scale for measuring online self-service quality
Ding, David Xin, (2011)
Self-service technology (web interface) : Bagozzi's self-regulation processes framework to measure Indian customer loyalty
Paul, Thomas John, (2019)
The role of the manager in shaping customer contact employee perceptions of the firm's relationship with technology : a conceptual model
Fleming, David E., (2013)
Technology perceptions in employees' use of self-directed learning
Fleming, David E., (2014)
The impact of perceived organizational support on self-directed learning in sales training
Boyer, Stefanie L., (2014)