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e-SELFQUAL : a scale for measuring online self-service quality
Ding, David Xin, (2011)
Measuring self-service technology latent difficulties : insurance decisions on utilitarian and hedonic influences
Yang, Ann Shawing, (2015)
Self-service technology (web interface) : Bagozzi's self-regulation processes framework to measure Indian customer loyalty
Paul, Thomas John, (2019)
The Role of the Manager in Shaping Customer Contact Employee Perceptions of the Firm's Relationship With Technology: A Conceptual Model
Fleming, David E., (2013)
Fleming, David E., (2012)
Examining the influence of job resourcefulness on sales performance
Harris, Eric G., (2013)