Measuring cross-cultural service quality: A framework for assessment
| Year of publication: |
2002
|
|---|---|
| Authors: | Smith, Anne M. ; Reynolds, Nina L. |
| Published in: |
International marketing review. - Bradford : Emerald, ISSN 0265-1335, ZDB-ID 8597674. - Vol. 19.2002, 4-5, p. 450-481
|