Measuring customer experience in situ : the link between appraisals, emotions and overall assessments
Wei Liu, Beverley Sparks, Alexandra Coghlan
| Year of publication: |
October 2016
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|---|---|
| Authors: | Liu, Wei ; Sparks, Beverley ; Coghlan, Alexandra |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 59.2016, p. 42-49
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| Subject: | Customer experience | Experience-based sampling | Appraisals | Emotions | Satisfaction | Intention to recommend | Intention for repeat visit | Emotion | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Experiment |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2016.09.003 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011609929