Measuring customer satisfaction and hotel efficiency analysis : an approach based on data envelopment analysis
Changhee Kim and Kyunghwa Chung
| Year of publication: |
2022
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|---|---|
| Authors: | Kim, Changhee ; Chung, Kyunghwa |
| Published in: |
The Cornell hospitality quarterly. - Thousand Oaks, Calif. : Sage, ISSN 1938-9663, ZDB-ID 2381244-8. - Vol. 63.2022, 2, p. 257-266
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| Subject: | customer satisfaction | DEA | hotel efficiency | Data-Envelopment-Analyse | Data envelopment analysis | Kundenzufriedenheit | Customer satisfaction | Hotellerie | Hotel industry | Technische Effizienz | Technical efficiency | Messung | Measurement | Effizienz | Efficiency | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/1938965520944914 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013256797