Measuring customer service effectiveness
Sarah Cook
| Year of publication: |
c2004
|
|---|---|
| Authors: | Cook, Sarah |
| Publisher: |
Aldershot [u.a.] : Gower |
| Subject: | Kundenservice | Customer service | Qualitätsmanagement | Quality management | Bewertung | Evaluation | Kundenmanagement | Kundendienst |
| Description of contents: | Table of Contents [gbv.de] ; Table of Contents [loc.gov] |
| Extent: | VIII, 160 S graph. Darst 25 cm |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| Notes: | Includes bibliography (S. 153-155) and index Formerly CIP |
| ISBN: | 0-566-08538-0 |
| Classification: | Unternehmensführung ; Marketing ; Bibliotheksbenutzung ; Bibliotheksverwaltung |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10001788056