Measuring Customer Service Effectiveness
| Year of publication: |
2005
|
|---|---|
| Authors: | Cromb, David |
| Published in: |
Leadership & Organization Development Journal. - Emerald Group Publishing Limited, ISSN 1472-5347, ZDB-ID 2021219-7. - Vol. 26.2005, 7, p. 593-594
|
| Publisher: |
Emerald Group Publishing Limited |
| Subject: | Customer surveys | Service control | Service quality assurance | Profit method |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | review |
| Language: | English |
| Other identifiers: | 10.1108/01437730510624629 [DOI] |
| Source: | Other ZBW resources |
Persistent link: https://www.econbiz.de/10014922945