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Measuring e-service quality in the context of service sites
Fernández Sabiote, Estela, (2012)
The influence of social regard on the customer–service firm relationship : the moderating role of length of relationship
Sabiote, Estela Fernández, (2009)
Influencia de los comportamientos relacionales del venedor individual sobre la satisfaction confianza y lealtad del comprador en un contexto de PYMES industriales
Martín Castejón, Pedro Juan, (2011)