Measuring experienced emotions during service recovery encounters : construction and assessment of the ESRE scale
Klaus Schoefer; Adamantios Diamantopoulos
| Year of publication: |
2008
|
|---|---|
| Authors: | Schoefer, Klaus ; Diamantopoulos, Adamantios |
| Published in: |
Service business : an international journal. - Berlin : Springer, ISSN 1862-8516, ZDB-ID 2280177-7. - Vol. 2.2008, 1, p. 65-81
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| Subject: | Dienstleistung | Services | Kundenzufriedenheit | Customer satisfaction | Emotion | Messung | Measurement |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003692368