Measuring experienced emotions during service recovery encounters : construction and assessment of the ESRE scale
Klaus Schoefer; Adamantios Diamantopoulos
| Year of publication: |
2008
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| Authors: | Schoefer, Klaus ; Diamantopoulos, Adamantios |
| Published in: |
Service business : an international journal. - Berlin : Springer, ISSN 1862-8516, ZDB-ID 22801777. - Vol. 2.2008, 1, p. 65-81
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| Type of publication: | Article |
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| Language: | English |
| Source: |
Persistent link: https://www.econbiz.de/10009062441