Measuring healthcare service quality from patients' perspective : using Fuzzy AHP application
Ajwinder Singh and Ajay Prasher
| Year of publication: |
2019
|
|---|---|
| Authors: | Singh, Ajwinder ; Prasher, Ajay |
| Published in: |
Total quality management & business excellence. - Abingdon : Routledge, Taylor & Francis Group, ISSN 1478-3371, ZDB-ID 2129076-3. - Vol. 30.2019, 3, p. 284-300
|
| Subject: | Fuzzy analytic hierarchy process | Fuzzy set theory | service quality (SERVQUAL) | Fuzzy-Set-Theorie | Fuzzy sets | Dienstleistungsqualität | Service quality | AHP-Verfahren | AHP approach | Gesundheitsversorgung | Health care | Patienten | Patients | Qualitätsmanagement | Quality management | Krankenhaus | Hospital |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/14783363.2017.1302794 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012199757