Measuring information quality in the order fulfilment process

Purpose – The purpose of this paper is to develop a scale for measuring information quality in the order fulfilment process. Design/methodology/approach – Measurement scales are developed out of the practical information needs and a theory review. A state‐of‐the‐art description and further scale development are based on a survey of the most important suppliers of 136 Swedish companies. Findings – The paper finds that information quality can be measured with variables as in time, accurate, convenient to access and reliable. The scales were found to possess unidimensionality, validity and reliability. Research limitations/implications – The implications of this paper are mainly theoretical, providing a foundation for further empirical research. Practical implications – Even though established customer‐supplier relations were studied, information quality deficiencies were found on all variables. This is an indication of improvement possibilities. Originality/value – There is a lack of research on measuring the information quality construct, which might be the reason for little empirical research on the impact of information quality on logistics performance.