"Measuring Information Systems Service Quality: Concerns on the Use of the SERVQUAL Questionnaire"
| Year of publication: |
1997
|
|---|---|
| Authors: | Dyke, Thomas P.Van ; Kappelman, Leon A. ; Prybutok, Victor R. |
| Published in: |
Management information systems : mis quarterly. - Minneapolis, Minn : Soc, ISSN 0276-7783, ZDB-ID 4050897. - Vol. 21.1997, 2, p. 195-208
|