"Measuring Information Systems Service Quality: Lessons From Two Longitudinal Case Studies"
| Year of publication: |
1998
|
|---|---|
| Authors: | Watson, Richard T. ; Pitt, Leyland F. ; Kavan, C.Bruce |
| Published in: |
Management information systems : mis quarterly. - Minneapolis, Minn : Soc, ISSN 0276-7783, ZDB-ID 4050897. - Vol. 22.1998, 1, p. 61-80
|