Measuring internet retail service quality using E-S-QUAL
Mohammed Rafiq; Xiaoming Lu; Heather Fulford
| Year of publication: |
2012
|
|---|---|
| Authors: | Rafiq, Mohammed ; Lu, Xiaoming ; Fulford, Heather |
| Published in: |
Journal of marketing management : MM. - Abingdon : Routledge, Taylor & Francis Group, ISSN 0267-257X, ZDB-ID 645971-7. - Vol. 28.2012, 9/10, p. 1159-1173
|
| Subject: | Online-Handel | Online retailing | Dienstleistungsqualität | Service quality | Befragung | Interview | Messung | Measurement | Großbritannien | United Kingdom | USA | United States |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009615204