Measuring IT service management performance : a model development
Francis Gacenga; Aileen Cater-Steel; Mark Toleman; Wui-Gee Tan
| Year of publication: |
2012
|
|---|---|
| Authors: | Gacenga, Francis ; Cater-Steel, Aileen ; Toleman, Mark ; Tan, Wui-gee |
| Published in: |
Measuring organization information systems success : new technologies and practices. - Hershey, Pa. : Business Science Reference, ISBN 978-1-4666-0170-3. - 2012, p. 102-119
|
| Subject: | IT-Dienstleister | IT service provider | Performance-Messung | Performance measurement | Bibliometrie | Bibliometrics |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10009626963