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Customer feedback metrics for marketing accountability
Haan, Evert de, (2021)
Measuring performance : the marketing perspective
Clark, Bruce, (2002)
Measuring indicators for marketing effectiveness in Czech companies
Milichovsky, Frantisek, (2015)
Marketing performance measurement: which way is up?
Ambler, Tim, (2000)
Marketing performance assessment : an exploratory investigation into current practice and the role of firm orientation
Kokkinaki, Flora, (1999)