MEASURING PAYBACK FROM HUMAN RESOURCE DEVELOPMENT

From TQM we have learned that everything can and should be measured. Managers are now asking to be shown what difference training and development activities make to the effectiveness of the business. To demonstrate the change brought about by training and development it is ecessary to measure the difference between the employee′s performance before and after the event or programme. Offers managers an evaluation model – which is the outcome of a 12‐month study into evaluation best practice across the major Scottish companies‐and a range of evaluation tools to apply to HR activity within their own organizations which will allow measurement of the return on HR investment. Offers guidance in the area of Investors in People which has been causing difficulties for HR managers.