Measuring perceived cleanliness in service environments : scale development and validation
Martijn C. Vos, Mirjam Galetzka, Mark P. Mobach, Mark van Hagen, Ad T.H. Pruyn
| Year of publication: |
2019
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|---|---|
| Authors: | Vos, Martijn C. ; Galetzka, Mirjam ; Mobach, Mark P. ; Hagen, Mark van ; Pruyn, Ad |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 83.2019, p. 11-18
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| Subject: | Cleanliness | Perceptions | Scale development | Scale validation | Train stations | Messung | Measurement | Wahrnehmung | Perception | Performance-Messung | Performance measurement | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2019.04.005 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012121900