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Benchmarking healthcare logistics processes : a comparative case study of Danish and US hospitals
Feibert, Diana Cordes, (2019)
Development and validation of an instrument to measure organizational cultures’ support of Business Process Management
Schmiedel, Theresa, (2014)
Making strategy work : a comprehensive analysis of methods for aligning strategy and business processes
Lederer, Matthias, (2017)
Measuring business performance
Neely, Andy D., (1998)
Business performance measurement : theory and practice
Neely, Andy D., (2002)
Business performance measurement : unifying theories and integrating practice
Neely, Andy D., (2007)