Measuring Quality in Automobile Aftersales: AutoSERVQUAL Scale
Year of publication: |
2017
|
---|---|
Authors: | Gencer, Yasin Galip ; Akkucuk, Ulas |
Published in: |
Amfiteatru Economic Journal. - Bucharest : The Bucharest University of Economic Studies, ISSN 2247-9104. - Vol. 19.2017, 44, p. 110-123
|
Publisher: |
Bucharest : The Bucharest University of Economic Studies |
Subject: | AutoSERVQUAL | SERVQUAL | automobiles | after sales | services |
Type of publication: | Article |
---|---|
Type of publication (narrower categories): | Article |
Language: | English |
Other identifiers: | 1019263814 [GVK] hdl:10419/169060 [Handle] RePEc:aes:amfeco:v:S10:y:2017:i:18:p:110 [RePEc] |
Classification: | M11 - Production Management ; M31 - Marketing |
Source: |
-
Measuring quality in automobile aftersales : AutoSERVQUAL scale
Gencer, Yasin Galip, (2017)
-
Glazebrook, Kevin, (2012)
-
Bruijn, Bert de, (2012)
- More ...
-
Measuring quality in automobile aftersales : AutoSERVQUAL scale
Gencer, Yasin Galip, (2017)
-
Disruptive logistics and green supply chain management
Gencer, Yasin Galip, (2020)
-
Supply chain modernization : the case of Turkish companies in 3PL and 4PL logistics applications
Gencer, Yasin Galip, (2019)
- More ...