Measuring service performance : practical research for better quality

Ralf Lisch

1. Introduction -- 2. Services and challenges -- 3. Framework and design -- 4. Methodology -- 5. Samples and generalization -- 6. Collecting data -- 7. Analyzing data -- 8. Presenting results -- 9. In a nutshell.

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Year of publication:	2016
Authors:	Lisch, Ralf
Publisher:	London : Routledge,
Subject:	Dienstleistungsqualität \| Service quality \| Performance-Messung \| Performance measurement \| Dienstleistungsbetrieb \| Management \| Dienstleistung \| Qualität \| Messung

Extent:	1 online resource (xi, 241 pages)
Type of publication:	Book / Working Paper
Language:	English
ISBN:	978-1-315-59441-5 ; 978-1-317-09908-6 ; 978-1-317-09909-3 ; 978-1-4724-1191-4
Other identifiers:	10.4324/9781315594415 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10014497920