Measuring service quality in Indian hospitals : an analysis of SERVQUAL model
Pooja Konsra and Abhishek Kumar Jha
| Year of publication: |
2016
|
|---|---|
| Authors: | Konsra, Pooja ; Jha, Abhishek Kumar |
| Published in: |
International journal of services and operations management. - Olney : Inderscience, ISSN 1744-2370, ZDB-ID 2186492-5. - Vol. 24.2016, 1, p. 1-17
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| Subject: | service quality | healthcare | hospital | satisfaction | structural equation modelling | SEM | confirmatory factor analysis | CFA | exploratory factor analysis | EFA | India | Dienstleistungsqualität | Service quality | Indien | Krankenhaus | Hospital | Strukturgleichungsmodell | Structural equation model | Faktorenanalyse | Factor analysis | Kundenzufriedenheit | Customer satisfaction | Qualitätsmanagement | Quality management | Gesundheitsversorgung | Health care | Performance-Messung | Performance measurement | Messung | Measurement |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011598293