Measuring service quality: perceptions of employees
Prabha Ramseook-Munhurrun; Perunjodi Naidoo; Soolakshna Desai Lukea-Bhiwajee
| Year of publication: |
2010
|
|---|---|
| Authors: | Ramseook-Munhurrun, Prabha ; Naidoo, Perunjodi ; Lukea-Bhiwajee, Soolakshna Desai |
| Published in: |
Global journal of business research : GJBR. - Hilo, Hawaii : IBFR, ISSN 1931-0277, ZDB-ID 2536575-7. - Vol. 4.2010, 1, p. 47-58
|
| Subject: | Dienstleistungsqualität | Service quality | Messung | Measurement | Arbeitszufriedenheit | Job satisfaction | Mitarbeiterbindung | Employee retention | Callcenter | Call centre | Mauritius |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003955431