Measuring service quality perceptions of Indian e-retailers : an evaluative study
Chandan A. Chavadi, Sindhu R. Menon, Monika Sirothiya
| Year of publication: |
2019
|
|---|---|
| Authors: | Chavadi, Chandan ; Menon, Sindhu R. ; Sirothiya, Monika |
| Published in: |
Metamorphosis : a journal of management research. - London : Sage Publishing, ISSN 2348-9324, ZDB-ID 2857790-5. - Vol. 18.2019, 2, p. 92-102
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| Subject: | customer e-loyalty | customer e-satisfaction | E-services | outcome quality | process quality | service recovery | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Indien | India | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Qualitätsmanagement | Quality management | Online-Handel | Online retailing | Electronic Commerce | E-commerce | Messung | Measurement | Produktqualität | Product quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/0972622519886232 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013384345