Measuring service quality : the student as primary consumer
Y. Hefer; M. C. Cant
| Year of publication: |
2014
|
|---|---|
| Authors: | Hefer, Y. ; Cant, Michael C. |
| Published in: |
International business and economics research journal. - Littleton, Colo., ISSN 1535-0754, ZDB-ID 2143670-8. - Vol. 13.2014, 6, p. 1251-1260
|
| Subject: | Service Quality | Higher Education | Students’ Perception | SERVQUAL | Satisfaction | Tangibility | Dienstleistungsqualität | Service quality | Studierende | Students | Kundenzufriedenheit | Customer satisfaction | Messung | Measurement | Hochschule | Higher education institution | Konsumentenverhalten | Consumer behaviour | Wahrnehmung | Perception | Qualitätsmanagement | Quality management | Studium | University education |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011279839