Measuring the customer's perception of service quality using SERVQUAL in public services
| Year of publication: |
2013
|
|---|---|
| Authors: | Hirmukhe, Jyotsna |
| Published in: |
International journal of services technology and management. - Wolvertin Mill : Interscience Enterprises, ISSN 1460-6720, ZDB-ID 20726193. - Vol. 19.2013, 4 (1.1.), p. 267-277
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